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No delivery for DAYS

Of the past 13 days, I have not received my paper for 11! I'm tired of having to call on a daily basis and MAYBE getting a replacement paper. I get apologies and not one thing has been done about it. Extremely frustrating and incredibly disappointing since I have been receiving the WP for over 40 years!

User's recommendation: Home delivery is not aalways dependable.

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ID
#2138306 Review #2138306 is a subjective opinion of poster.
Location
Frederick, Maryland
Service
The Washington Post Delivery Service
Loss
$10
Preferred solution
Price reduction

No paper

This morning, unlike almost all others, my Washington Post was not delivered. I called the Washington Post to notify them of this error and asked for a replacement paper. All of the phone complaint was automated, which I never feel comfortable about. It is too early to rate a review until my replacement newspaper arrives.

User's recommendation: I am still in a wait and see mode.

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ID
#2090396 Review #2090396 is a subjective opinion of poster.
Location
Fort Washington, Maryland
Service
The Washington Post Delivery Service

Cancelled my subscription. Sick of Joe Scarborough. He is a,fraud!!!!! Lazy, changes his mind like undedwear!!!!!!! I like OO

Don't care for personality writers. U desperately need some true journalists!!!!!
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ID
#2088909 Review #2088909 is a subjective opinion of poster.
Location
Atlanta, Georgia

Delivery problem

I subscribe to Sunday only delivery. I want to receive the hardcopy. 1) When i interrupt service i am told there will not be a credit because i can read it online. I never read it on line so that week's charge is lost. I finally insisted that for future interruptions I be credited which apparently was noted in my file. I am not hopeful this will happen 2) my last paper delivery was to resume on July 12 which it did not. Customer Service said "for this time only" I would get a credit. I did not argue but clearly in the future if my paper does not resume as requested I will AGAIN insist on a credit.

User's recommendation: Challenge policies to get what you are entitled to.

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ID
#2073103 Review #2073103 is a subjective opinion of poster.
Location
Rockville, Maryland

Paper did not arrive today at my residence 10509 Tyler terrace Potomac MD 20854

I did not receive the newspaper today and I want it redelivered at my residence address today. I wish to state that before also many a times I have complained about this non delivery at my residence when they were delivered between October 2018 and February 2019 after which it was stopped for some time.

User's recommendation: I need the Saturday and Sunday newspapers without fail.

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ID
#2050259 Review #2050259 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

No Sunday Paper (the half that arrives Saturday)

Called TWP and was told that there is no guarantee that the missing part will arrive today. I asked if it could be delivered tomorrow. Was again told that there is no guarantee that will occur.

User's recommendation: Don't call, you are wasting your time.

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ID
#2016788 Review #2016788 is a subjective opinion of poster.
Product
The Washington Post Subscription
Cons
  • Poor customer service
Preferred solution
Deliver product or service ordered

Missing paper

Monday through Saturday I get both the Washington Post and the Frederick News Post together in a plastic bag. Recently a couple weeks ago the Frederick News Post decided not to publish a Sunday paper. But the delivery person didnt deliver the Washington post last week and didnt deliver the Washington post again this week. So I dont know whats going on with the delivery person for those papers!
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ID
#2002288 Review #2002288 is a subjective opinion of poster.
Location
Frederick, Maryland

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Verified Reviewer

Very bad customer service

Can't get to live agent and internet help hopelessly bad
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ID
#1992389 Review #1992389 is a subjective opinion of poster.
Service
The Washington Post Customer Care
Cons
  • Poor customer service
Preferred solution
Deliver product or service ordered

Support freedom of press

I watched a video timeline of the crackdown on protesters before Trumps photo op was very informative and debunked the AG propaganda that freedom of press coverage was biased. Keep it up. Bharat Vachharajani
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ID
#1977967 Review #1977967 is a subjective opinion of poster.
Location
Trenton, New Jersey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
We have subscribed to WP since the end of 2015. I paid between $48-53 every six weeks. Two months ago i was told my subscription price was going to jump to $114 every six weeks, a 42% increase and that is a 50% discount at an annual subscription cost of $988. I can't...
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ID
#1953404 Review #1953404 is a subjective opinion of poster.
Service
The Washington Post Customer Care
Pros
  • Paper content very good
Cons
  • Poor customer service
Preferred solution
Let the company propose a solution

TV insert

Paper missing TV insert Now, it's Friday and have not rec'd an insert nor has the Post contacted me...
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ID
#1912708 Review #1912708 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Correction on information refarding MI

Good Morning, Just finished reading your article, "Trump says it's safe to reopen states as governors grapple..."Although the Michigan Governor is opening a few things, the lock down order has been extended until May 28th (not the 15th). Also, camping at state parks is not allowed until at least June 22nd. Just fyi. David Kelly
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ID
#1904590 Review #1904590 is a subjective opinion of poster.

Can’t access subscription

Told technical support will contact me latet via email
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ID
#1896293 Review #1896293 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Paper did not arrive today

It is 10.35 AM. Today's paper has not been delivered.
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ID
#1889469 Review #1889469 is a subjective opinion of poster.
Location
Clarksburg, Maryland

Paper delivery

Completely wet paper was delivered

User's recommendation: Put paper on covered porch.

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ID
#1887321 Review #1887321 is a subjective opinion of poster.
Location
Arlington, Virginia