The Washington Post
Reviews and Complaints
3.9K
CLAIMED LOSSES
186
TOTAL REVIEWS
16.9K
PAGE VIEWS
2
ISSUES RESOLVED
The Washington Post Reviews
New Reviewer
PissedConsumer.com
Subscription issues I cant access subscription on my phone, and whenI log in, the Post says I already have a subscription!
ID
Location
Massachusetts, United States
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerSubscription issues
We were charged $100 for subscription. My husband said he cancelled the subscription about three months ago. We are in our 80's and can't afford the renewal. The customer service girl said she would sent an email concerning the refund but it never came. My husband would like the refund info in writing.
ID
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerChristian Davenport brings race into Jeff Bezos flight
I was truly enjoying the coverage of Jeff Bezos historical flight when Christian Davenport had to bring race into the story. Why? What does this have to do with race other than the race to make space flight affordable. When he did that i immediately turned the channel. Not everything is about race. Don't get me wrong, race issues are long from being properly addressed and solved and is an issue that needs to be discussed. But this story was not the platform for that discussion. Great camera work and fantastic overall coverage, but if Christian Davenport can't be better at choosing platforms to discuss issues, then take him off the air and then maybe I'll go back to WP.
ID
Preferred solution
Let the company propose a solution
No paper last Sunday July 4, 11& 18
Figure it out. Home delivery not doable, so why even try? Im tired of trying to resolve this issue therefore I want credit for papers that have not been delivered and am canceling my subscription. Oh yeah. I want a refund of whats left.
User's recommendation: Buy at convenience store.
ID
No paper last Sunday July 4
The 4th and 11th no paper. In the past when paper not delivered, I was told to wait till 11:00 before reporting in-order to allow time for delivery. Now Im told to report before 9:10 to allow Post to do something. Last Sunday I was asked a preference. Credit or paper. I chose paper and never received one. Spoke to Post again and was told I could receive Sunday paper on Monday. Then it was explained to me that this really isnt the Posts fault. Its the delivery persons fault. Who do I pay?
User's recommendation: Pay delivery service instead of Post.
ID
Location
Germantown, Maryland
Subscription was too expensive
I subscribe to the Washington Post through Apple app. I thought we were paying around $5, but we were paying more than $15 because my husband and I had access to the newspaper. I didn't know that it was that expensive. To have access to the newspaper, we will have to pay premium for both of us. The New York Times gives us a much better deal. I canceled the subscription, and we are keeping the subscription to the NYT.
User's recommendation: Don’t get the subscription. Get one from the New York Times.
ID
Location
Essex, Maryland
New Reviewer
Suscriber
Subscribed no paper you did not live up to my expectations no paper no $ Why was there a confirmation of an active account you guys are worse than Biden:Harris
User's recommendation: Unless you get a physical paper beware.
ID
Pros
- No pros
Cons
- Poor customer service
- Problem is not being solved
Preferred solution
Deliver product or service ordered
Canceled subscription
I called the Post to cancel my subscription and the operator asked why? I told her the Post doesnt report, they give their opinion which is far left. Im an educated, retired, church going man that gives 5 thousand dollars a year to charity! The Post will continue to lose customers bbecabebecause
User's recommendation: Don’t read the Post.
ID
Everything is fine
Everything is fine Dont know why am getting this email, I have no problem with delivery or service Hope to continue to be a long lasting customer
ID
Location
Boston, Massachusetts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBalance due on cancelled acct
After straightening out the misunderstanding on a cancelled account last week I received a bill for a balance due on the old account.
User's recommendation: Make sure you get confirmation on a cancelled account.
ID
Location
Warrenton, Virginia
New Reviewer
No Promises
The Sunday Washington Post Insert which is delivered on Saturday Morning wasnt delivered Saturday 7/10. My Mother is 98 yrs old and looks forward to the insert and getting the TV Guide. Ive called requesting a that someone deliver one to us and I was told that they cant make any promises. We might have to wait till next Saturdays delivery. My Mother has been a customer of the Washington Post for over 50 years.
User's recommendation: Go to the store and purchase paper.
ID
Preferred solution
Full refund
New Reviewer
Cancel Digital subscription
I can no longer afford my digital account, but your phone number did not ring through. Is no one on the job at the Post? I thought you were. 24 hr operation. Since when do we have to be perfect grammarians to write a review to a newspaper?
ID
Preferred solution
A cancelation of my digital subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUnable to read WaPo wrapped in rubber band
WAfter I filed a complaint, the WaPo told me the carrier had been contacted and told of my concerns of paper tightly rolled with rubber band and late papers. One day, paper was in a sleeve, now back to rolled with rubber band. Unable to read the paper because it just keeps rolling up. Will cancel the subscription if not permanently resolved.
User's recommendation: Who knows.
ID
Location
Germantown, Maryland
I am a pissed consumer
As a 40 year subscriber I am outraged about how I've been treated. I called to reinstate my subscription and was told I must pay $117 for 8 weeks. I declined and only then I was offered my previous 50% rate. Now I found a special offer on your website $249 for a year so I canceled and will take that. You should be helping us not trying to trap us at high prices!
User's recommendation: Be careful about accepting what customer service tells you.
ID
Location
Germantown, Maryland
New Reviewer
Can't get my fidget tap for several days phone number is 612369****
Have paid for the digital subscription for a few years can not get it open for several days can not get a hold of anyone at your news paper please help me out.
ID
Pros
- Like your paper
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel