Unclaimed
The Washington Post
Reviews and Complaints
4.9K
CLAIMED LOSSES
269
TOTAL REVIEWS
22.7K
PAGE VIEWS
2
ISSUES RESOLVED
The Washington Post Reviews
Hike in subscription price
My annual $29 went to $100 with no notification. I called to cancel. Operator was clearly a foreigner with a thick accent. I could understand her with difficulty. She was courteous. When WaPo is going to TRIPLE the sub price, it should require affirmation. And $100 is too damn much,
User's recommendation: Be wary.
ID
Location
Philadelphia, Pennsylvania
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUnjustified debit from credit card for three times and no response to my two complaints via my account
Just complete failure to respond to what is obvious wrongful debiting from account. Being a non-US subscriber it was not possible for me to call to obtain redressal
User's recommendation: Potential non-US subscribers should seriously consider.
ID
Pros
- Liberal and generally fair
Cons
- Poor customer service
Pissed
This web site is perhaps the WORST Ive ever tried to use. Required 100 characters to describe the problem!???? Give me break. Sooner this is abandoned the better!
User's recommendation: Call another Post number.
ID
Cons
- Unable to read
- Poor customer service
- Problem is not being solved
Preferred solution
Apology
Won’t recognizer my emai;l
I cant subscribe because you wont recognize either of my emails - both of which I have had for years.
User's recommendation: Can’t solve the proble.
ID
Location
Colorado Springs, Colorado
Vacation
Not able to establish vacation hold without definite re-start date. I wanted to call to re-start. Please add that option.
ID
Location
Fairfax, Virginia
New Reviewer
Information
All I wanted was to talk to a real person and ask if the special article about the Jan 6 was available to buy in print. It has been hard to read the whole thing on my phone. No problem with anything else
ID
Location
Idaho Falls, Idaho
Pros
- Paper content very good
Late Paper Delivery
Paper is now being delivered an hour earlier in accordance with WP guidelines. Great! Glad problem was taken care of.
User's recommendation: Complain when necessary.
ID
Location
Baltimore, Maryland
New Reviewer
I want to know about delivery
I was hoping to get same day delivery of the print edition of the paper. We already subscribe digitally.
ID
Pros
- Best newspaper in the nation
- Bes
- Best newspaper in the country
Preferred solution
Deliver product or service ordered
Mistake
I was trying to get a printed copy of a special paper, and I am not too technically smart. Sorry I still would like to know how to contact circulation to get it but I still dont know how
ID
Location
Idaho Falls, Idaho
New Reviewer
Paper not delivered today. But they always do right by us! Thanks!!
Non delivery of paper today. Called before 10 and was promised delivery! 10:45 no paper yet but I believe it will come soon!!
ID
Location
Huntingtown, Maryland
Preferred solution
Deliver product or service ordered
New Reviewer
Inserts missing from Friday and Sunday in Delmar, Md and De
Parade and Sunday inserts are no longer in papers we buy on Eastern Shore, specifically Delmar, Md and De.
ID
Location
Washington, District Of Columbia
Pros
- Best newspaper in the nation
Cons
- Poor customer service
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerStill no refund
You have charged me $100 for something that I did not authorise. Please refund as soon as possible as Im just an old age pensioner trying to get thru the darkness one day at a time.
ID
Loss
$100
Preferred solution
Full refund
Unauthorised payment to Washington Post
I am an old age pensioner just trying to get by in the darkness and Ive just discovered that Ive been charged $100 by the Washington Post for something I do not want, did not authorise. Please refund ASAP with my thanks,kb
User's recommendation: Each your pennies; the dollars will take care of themselves.
ID
Location
Sacramento, California
New Reviewer
No response
Missing paper Blocked from reporting. The message states email already exists and of course it exists thats why I am calling. And then becomes impossible to proceed to report that the paper has not been delivered. Zero help.
User's recommendation: Change system. Have a human available. Remember them?
ID
Location
Washington, District Of Columbia
Pros
- Good articles
- No pros
- Paper content very good
Loss
$4
Preferred solution
Deliver product or service ordered
New Reviewer
I was billed $100 without prior notification. I would like to cancel my digital subscription and have this amount credited to my ctefitcard
I am a senior, and had signed up for a discounted rate. Recently my credit card was charged at regular rate of $100 and I would like to cancel and gets refund.
ID
Loss
$100
Preferred solution
Full refund
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The Washington Post