New Reviewer

Obtain credit for disputed charge

I misunderstood the product involved . I canceled that order . It is in dispute . I ordered and paid for the correct product . I want a credit/cancellation of the erroneous order . Peter Gibbons
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#3009369 Review #3009369 is a subjective opinion of poster.
Loss
$40
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Missing Numbers on Mailing Label

I paid for delivery of The Washington to my son at a Correctional Facility. He was getting the paper daily for a couple of weeks then was told the last digit of his SID # was missing and it has to be corrected in order to get his newspaper. I have called customer service 3 times without any results. My son is still not receiving his newspaper that I paid for. I need to speak with someone.
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#3007795 Review #3007795 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Preferred solution
Let the company propose a solution

Delivery

Got todays paper no problems. Last Sundays paper was delivered on Monday. $$$$$$$$$$$&&&$$$$$$$$$$$$$$$$$$$$!!!!!!!!!!!bbbnjunnn
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#3004033 Review #3004033 is a subjective opinion of poster.
Location
Spotsylvania, Virginia

Waste of time

1.7
The automated responses were a waste of time......................... ...................... ................................ ........................................ ...................................... .................................. ...................................................................
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#3002768 Review #3002768 is a subjective opinion of poster.
Location
Temple Hills, Maryland

Missed paper today 10/16

I was interested in having the paper delivered. I was not pissed and I dont like the use of that term. The paper was delivered and we always have excellent service.
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#2999639 Review #2999639 is a subjective opinion of poster.
Location
Washington, District Of Columbia

No Saturday weekend paper, 2nd time. Interested in the Washington Magazine.

I only receive the weekend post but for 2 times the Saturday delivery did not happen. Please deliver just the Washington Magazine and the TV guide and Ill be a happy camper. Thats all. Thanks
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#2984234 Review #2984234 is a subjective opinion of poster.
Location
Gainesville, Virginia

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Verified Reviewer New Reviewer

Missing paper Recd NYTimes instead of Sunday post?

I live near Richmond VA get daily online plus Sunday delivery. Yesterday received NY Times instead of my Post & because my neighbor is from there thought they had mixed up delivery. After walking down the rd with paper & leaving it there later found out it was not theirs?

User's recommendation: Rra.

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#2983699 Review #2983699 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Undelivered Sunday paper

3.8
Have my call they promised to deliver a new paper. It was never delivered. I am hoping I will get a credit for a missed Sunday paper as I had to go out and buy one.
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#2980586 Review #2980586 is a subjective opinion of poster.
Location
Spotsylvania, Virginia
New Reviewer

Required to log in multiple times each day

Again I had to log in again today on the WP Headline Edition and on WP Opinions. Id like to ask an obvious question. Why the *** are you sending me all the WO products on line to my email account if Im not already a paid-up WP digital subscriber? Do you really think someone is periodically stealing my phone to illegally read your WP digital products without paying for them.? Seriously, if the WP really considers itself a world class newspaper on par with the New York Time and the Times of London, how hard is it to get your *** together so that your digital subscribers, at a significant price, dont have to go thru the same crap day after day. A Truly pissed off subscriber Richard I. Miller
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#2973829 Review #2973829 is a subjective opinion of poster.
Cons
  • Poor customers service-problem is not being solved
  • Poor customer service
  • Problem is not being solved
Loss
$100
Preferred solution
This is my fourth complaint on the same issue. If you unable to fix my complained of problem, cancel my digital subscription and refund my unused subscription payment.

Refund

5.0
requested return of funds to my account for subscription I did not authorize; informed would be returned....not yet received so farrefund

User's recommendation: make certain you use a throw away card.

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#2967303 Review #2967303 is a subjective opinion of poster.
Location
Thermal, California

Our daily newspaper was thrown on the ground rather than in the Washington Post Box under our mailbox.

3.6
Over the last several weeks, my paper has been thrown anywhere. I do have a box under my mailbox for the paper?

User's recommendation: Find another way to report problems with the Washington Post delivery.

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#2959407 Review #2959407 is a subjective opinion of poster.
Location
Vienna, Virginia

Required to log in multiple times each day

Nothing has changed or improved. Now, to add insult to injury, as I was trying to complete this response to your query, I was again asked to log in. This time your site wouldnt even let me do that, telling me over and over that my email address or my pass word was incorrect- which they were not. Im really a patient guy, but this is absurd.

User's recommendation: Don’t be a future customer.

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#2956928 Review #2956928 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

Required to log in multiple times each day

1.0
Nothing has changed or improved. Trying to read this Sunday mornings Headline Edition, at least half of the stories required me to log in to be able to continue reading. Fixing this kind of problem cant be rocket science!! None of the below features listed below for me to rate are relevant if I cant read this newspaper.

User's recommendation: Don’t be a future customer.

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#2956907 Review #2956907 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
New Reviewer

Unable to read

I have signed in and they keep asking me to sign again and again. So I am unable to read anymore articles.
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#2952960 Review #2952960 is a subjective opinion of poster.
Pros
  • Keeps kicking off
Cons
  • Unable to read
Preferred solution
Let the company propose a solution

Unauthorized charge

5.0
I did not authorize a charge. I was recently refunded If a subscription runs out ...let it. Don't automatically take out of a person's bank account a year later. Bad policy. GREAT NEWS.
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#2947559 Review #2947559 is a subjective opinion of poster.
Location
Yuma, Colorado
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