Valli M

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Richland, Michigan

Digital subscription not coming

The Washington Post - Digital subscription not coming
I've been charged $15.00/month for ? years and am not getting my subscription, nor email to let me know the connection for the 2nd person who can view the newspaper. Just called what I thought was Washington Post Customer Service, put on indefinite hold, and then tried to chat online. Sent to PayPal to be charged $47??????????? Below is my receipt for my monthly charge.
View full review
Loss:
$180

Preferred solution: Let the company propose a solution

Linda B Hxf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seneca, South Carolina

Horrible service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Is Bob Woodward on vacation ?? Maybe thats why there hasnt been any reporting on the break ins and spying that happened to President Trump. Ill wait.
View full review
Cons:
  • In lock step with the deep state and the wef

Preferred solution: Apology

User's recommendation: Drop THE POST

Jamier Yse
map-marker Mexico City, Mexico

Enjoyed my subscription and quality of journalism

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
A serious health issue in my family occurred and family is pitching in so any money saved helps a lot. God willing when this situation is over, I would like to reinstate my subscription.
View full review
Anonymous
map-marker Sonoma, California

Information

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I called to find out what Washington Post cost me. She answered my question in a polite and knowledgeable way.
View full review

User's recommendation: You can always call for information

Anonymous
map-marker Crofton, Maryland

Missed delivery

No papered delivered. Unable to contact WP circulation employee. Everything now automated. Was informed via website that missed delivery cannot be addressed after 10 am. Love that human touch Mr. Bezos.
View full review

User's recommendation: Consider the NYTimes, as an alternative.

Trinia Lni
map-marker Santa Barbara, California

Help with password. You are not accepting my updated password

I need to speak to a customer service rep. I have just renewed my subscription and cannot access it. I have created a new password and it is not recognized. I am annoyed and very disappointed in the customer service
View full review
Marshall C Cdf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Grand Blanc, Michigan

Bernstein talk

I registered but my email address was denied. I re-registered with a defunct address which was accepted. I got a window saying such but no way to open the discussion. Your system stinks. If you ever do this again perhaps youll have figured out a simpler system to register and open up the talk. Im very upset, MAD, because I really wanted to hear the Bernstein talk. BOO!
View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Simplify the method of opening a zoom or streaming event. To open one there should be an obvious indicator to click on.

Anonymous
map-marker Fort Myers, Florida

Wanted to get online service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Your representative did an excellent job explaining and then working with me to get the washington post online. Please keep live people to assist your customers.
View full review

User's recommendation: This service is excellent.

Orie Ykk
map-marker Naperville, Illinois

You asked for it

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We havent received paper since changing to new address which is in your system. And thats all Ive got to say to use up 100 characters which is crazy
View full review
Anonymous
map-marker Vienna, Virginia

Missed newspaper

The paper eventually showed up. First time in many years this happened. I simply wanted to report it, but your system is so convoluted I gave up.
View full review

Preferred solution: Fix you r system so people can call and talk to a person, instead of some automaton.

Sharron D Ldz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Springfield, Virginia

No paper delivery for 3. days

Many days of many people at my retirement communinty did not get their paper---yes it snowed, but rumor has it that it is/was a personnel matter and our regular delivery person no longer working. Paper now being delivered
View full review
Rebecca F Jap

Deduction from bank account

On January 13, 2022 $150 was deducted from by bank account by Washington Pist. I do not know why plus if it were for a year of digital newspaper I do not want this. The TWO number is SUB 8347****. Please help
View full review
Loss:
$150
Pros:
  • Paper content very good
Cons:
  • Unable to read

Preferred solution: Full refund

Anonymous
map-marker Charlottesville, Virginia

Paper not delivered

Paper was delivered within a couple of hours. I also called the WAPO to report it. She told me carrier was sick and a sub was delivering. Thank you!
View full review

User's recommendation: Call earlier rather than later for Redelivery.

Anonymous
map-marker Virginia Beach, Virginia

Update Subscription Charges Issues

WP followed up with me the same day I submitted complaint. Complaint regarding additional charges resolved.
View full review

User's recommendation: Followup on problems until resolved

Simonne L
map-marker Montgomery Village, Maryland

No paper delivery

I did not receive a paper. Called twice. And was told twice a paper would be delivered. None ever came. There must be a new carrier. We have never had such bad service. No delivery or really late in the morning deliver. A paper delivered after people go to work is worthless. If things dont improve I will cancel my subscription.
View full review
Loss:
$2
Cons:
  • Poor customers service-problem is not being solved

Preferred solution: Full refund

  • 1
  • ...
  • 4
  • 5
  • 6
  • 7
  • 8
  • ...
  • 21