Unclaimed
The Washington Post
Reviews and Complaints
4.2K
CLAIMED LOSSES
212
TOTAL REVIEWS
18.2K
PAGE VIEWS
2
ISSUES RESOLVED
The Washington Post Reviews
No paper last Sunday July 4
The 4th and 11th no paper. In the past when paper not delivered, I was told to wait till 11:00 before reporting in-order to allow time for delivery. Now Im told to report before 9:10 to allow Post to do something. Last Sunday I was asked a preference. Credit or paper. I chose paper and never received one. Spoke to Post again and was told I could receive Sunday paper on Monday. Then it was explained to me that this really isnt the Posts fault. Its the delivery persons fault. Who do I pay?
User's recommendation: Pay delivery service instead of Post.
ID
Location
Germantown, Maryland
Subscription was too expensive
I subscribe to the Washington Post through Apple app. I thought we were paying around $5, but we were paying more than $15 because my husband and I had access to the newspaper. I didn't know that it was that expensive. To have access to the newspaper, we will have to pay premium for both of us. The New York Times gives us a much better deal. I canceled the subscription, and we are keeping the subscription to the NYT.
User's recommendation: Don’t get the subscription. Get one from the New York Times.
ID
Location
Essex, Maryland
New Reviewer
Suscriber
Subscribed no paper you did not live up to my expectations no paper no $ Why was there a confirmation of an active account you guys are worse than Biden:Harris
User's recommendation: Unless you get a physical paper beware.
ID
Pros
- No pros
Cons
- Problem is not being solved
- Poor customer service
Preferred solution
Deliver product or service ordered
Canceled subscription
I called the Post to cancel my subscription and the operator asked why? I told her the Post doesnt report, they give their opinion which is far left. Im an educated, retired, church going man that gives 5 thousand dollars a year to charity! The Post will continue to lose customers bbecabebecause
User's recommendation: Don’t read the Post.
ID
Everything is fine
Everything is fine Dont know why am getting this email, I have no problem with delivery or service Hope to continue to be a long lasting customer
ID
Location
Boston, Massachusetts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBalance due on cancelled acct
After straightening out the misunderstanding on a cancelled account last week I received a bill for a balance due on the old account.
User's recommendation: Make sure you get confirmation on a cancelled account.
ID
Location
Warrenton, Virginia
New Reviewer
No Promises
The Sunday Washington Post Insert which is delivered on Saturday Morning wasnt delivered Saturday 7/10. My Mother is 98 yrs old and looks forward to the insert and getting the TV Guide. Ive called requesting a that someone deliver one to us and I was told that they cant make any promises. We might have to wait till next Saturdays delivery. My Mother has been a customer of the Washington Post for over 50 years.
User's recommendation: Go to the store and purchase paper.
ID
Preferred solution
Full refund
New Reviewer
Cancel Digital subscription
I can no longer afford my digital account, but your phone number did not ring through. Is no one on the job at the Post? I thought you were. 24 hr operation. Since when do we have to be perfect grammarians to write a review to a newspaper?
ID
Preferred solution
A cancelation of my digital subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUnable to read WaPo wrapped in rubber band
WAfter I filed a complaint, the WaPo told me the carrier had been contacted and told of my concerns of paper tightly rolled with rubber band and late papers. One day, paper was in a sleeve, now back to rolled with rubber band. Unable to read the paper because it just keeps rolling up. Will cancel the subscription if not permanently resolved.
User's recommendation: Who knows.
ID
Location
Germantown, Maryland
I am a pissed consumer
As a 40 year subscriber I am outraged about how I've been treated. I called to reinstate my subscription and was told I must pay $117 for 8 weeks. I declined and only then I was offered my previous 50% rate. Now I found a special offer on your website $249 for a year so I canceled and will take that. You should be helping us not trying to trap us at high prices!
User's recommendation: Be careful about accepting what customer service tells you.
ID
Location
Germantown, Maryland
New Reviewer
Can't get my fidget tap for several days phone number is 612369****
Have paid for the digital subscription for a few years can not get it open for several days can not get a hold of anyone at your news paper please help me out.
ID
Pros
- Like your paper
Charged for paper I diidn't
I kept noticing charges from the Washington Post and called about the matter. I was told that I would get my money refunded and wouldn't be charged again. I did receive the refund and hopefully will not be charged again.c
User's recommendation: Keep an eye on your cheching account charges.
1 comment
ID
Location
Minneapolis, Minnesota
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBilled for internet copy of Washington Post
I am being billed for an internet copy of the Washington Post that I never authorized. please refund my money and stop billing me.
User's recommendation: Don't order the Washington Post.
ID
Preferred solution
Full refund
No paper 2 times in 8 days
Everything was fixed within an hour. Thank you. We asked that the paper be placed in the driveway and it has been daily.
User's recommendation: Use it!
ID
Location
Woodbridge, Virginia
New Reviewer
Can't get articles even though have subscription
I have had a digital subscription for over a decade. Im now being asked to Sign In with Apple or Google or Facebook? What happened to the password I set up with the Post? I have tried to talk with customer service but that has not been possible. Get it together.
ID
Service
The Washington Post Customer Care
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