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The Washington Post
Reviews and Complaints
Reviews Chart
3.4K
CLAIMED LOSSES
99
TOTAL REVIEWS
10K
PAGE VIEWS
2
ISSUES RESOLVED
I can't read the Post on my phone
I started my subscription last year (2019). I am told it is renewed automatically. Yet I am not able to read any Post articles in my iPhone. Thanks for your help. Roger
ID
Product
The Washington Post Subscription
Preferred solution
Deliver product or service ordered
Inability to reach a person
Called customer service, get intercept to go to personal digital. If press oneas requested, you are transferred to the next available agent - which is a busy signal. Tried three times-last time, no busy signal, but line was disconnected. This isnt dismal customer service, its worse.
User's recommendation: Choose option to buy subscription-surely that will be answered.
ID
Product
The Washington Post Subscription
Pros
- Good articles
Cons
- Poor customer service
Preferred solution
Being able to forward articles I have paid for to friends. Without a billing pop-up when they receive it.
David Montgomery
A better synopsis of drumpf's presidency would be hard to come by. Supplemented by Friedman's article in the Times and a happy dance on Broadway last Saturday, I may make it to 2021
User's recommendation: Well worth the digital expense.
ID
Location
New York, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon existant customer service
After waiting 25 minutes I finally got to speak with a customer service rep; rep had poor English skills and was completely unable to assist my problem. Problem is inability to access Washington Post website.
User's recommendation: don't fall for the $1 for the first month. company unable to process .
ID
Location
Santa Rosa, California
Service
The Washington Post Subscription Free Trial
Preferred solution
Deliver product or service ordered
Requesting copy of Washingtom Post that has a picture of me from when I worked on AFIC.
I contacted the Washington Post to get a picture that was printed in the Washington Post while I was on Active Duty serving on the Armed Forces Inauguration Committee. The picture was of me standing on what I believe to be on the second floor outside at the Capitol building where President Bush was to swear in. It was a mock dress rehearsal. Could you please direct me to the office who would have/could provide me a copy of that Newspaper clipping. My number is 703.731.3596. Sincerely Melissa Campisi
ID
Location
Baltimore, Maryland
Preferred solution
Please provide a copy of the 2001 article containing a picture of me at the Capitol
Cannot complete transaction
Tried to order the Journey to Space rocket poster. System rejected my current Visa card number. Message was to call the Voice Center but it is closed. HELP. BTW, Ive subscribed to the post for years.
ID
Preferred solution
Deliver product or service ordered
I know you don't fact check, but your story that says the Sharpies being given out at Arizona voting polls is not a lie. The Sharpie marked ballots were invalidated by the ballot recording machine. This meant the ballots had to be manually counted and handled by the...
View full review
ID
Preferred solution
Retraction that the Sharpies story was not true!
I purchased a seven day a week delivery for the paper and we are not receiving it yet
The Paper not being delivered
ID
Product
The Washington Post Newspaper
Pros
- Paper content very good
Cons
- Nothing to mention
Preferred solution
Deliver product or service ordered
Charged $100 today. Why?
without any advanced notice my checking account indicated WP took $100.00 from me. First, I signed on for my digital subscription based on the advertised monthly charge. Secondly I live on a small fixed income and again, was charged $100 without notice
ID
Location
Delray Beach, Florida
Review my suscription
I was checking the latest subscription amount for me, since I read the competitive rate WP is offering these days. Per your CSR, I have the same rate, which I love.
User's recommendation: WP is the best!
ID
Location
San Francisco, California
Product
The Washington Post Subscription
Election fraud
73 million have voted already and its isn't even election day WHAT ARE YOU GONE TO DO WHEN THERE ARE TO MANY VOTES TO MANY VOTERS TO MANY BALLOTS CAST MORE VOTES CASTS THEN ELIGIBLE ADULTS ALIVE AND LIVING IN USA I've sent this to DOJ FBI US MARSHALS USAG NATIONAL SECURITY POTUS SENATORS SOLICATOR GENERAL FOX ABC WAPO
ID
Cons
- Fake news fake polls
Required Subscription
Lately I have been on the internet and have wanted to read some of the particles written by the Washington Post. It takes me to a site where I have to subscribe saying I can unsubscribe any time. Getting informed by articles written by many other newspapers is paramount in order the argue in an informative way. What a ridiculous and oddly aggressive way you have presented.
ID
Location
Warrington, Pennsylvania
Digital Delivery Issues and ZERO Customer Service
I cannot open a chat session, and I cannot call your help desk - the Washington Post has not only terrible technical delivery capability but has coupled this with the worst, non-existent, customer service delivery program on the planet. I cannot start it...
User's recommendation: Don’t subscribe.
ID
Location
Silver Spring, Maryland
Have paid $129. for subscription and am periodically blocked from reading; how can a major co. not know who subscribes and who doesn’t and treat paying customers so poorly? Today had to sign in again
I paid $29. For subscription; friend paid $100. for subscription for me . Please send refund of $100. since I am periodically blocked from reading and I am tired of it. I will stick with the Times.
User's recommendation: Maybe find your news with a company who respects its customers.
ID
Location
East Lansing, Michigan
Paper not delivered this morning
This is the second week in a row. Seriously, I paid for a daily delivery, was told it could only be weekends. No offer of refund and now I don't even get that. What the heck is going on in your newspaper?
User's recommendation: If you like being ripped off, charged extra, and not even get your paper delivered, this is your go to place.
ID
Location
Manassas, Virginia
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