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The Washington Post
Reviews and Complaints
Reviews Chart
3.4K
CLAIMED LOSSES
99
TOTAL REVIEWS
10K
PAGE VIEWS
2
ISSUES RESOLVED
Subscription issues
I keep getting shut out of my Washingto Post app. You bill me over $10 a month on my charge account. Please advise
ID
Location
Woodstock, New York
Telephone access
There is something seriously wrong with your telephone answering service. Whether I call on the 800 line or direct, I listen to the choices and then when I'm transferred the line cuts out. I've tried different extensions and the same result.
ID
Location
Jaco, Provincia De Puntarenas
Preferred solution
Full refund
People need to know
Why hasn't someone said out loud, that Trump is killing, weakening, and destroying The USA for Puttin. Trump has a deal with him. Tell Trump Voters that he is using them to do his dirty work, and they will serve time in prison, and he will not get them out. He is using them and their kids, wife, parents and friends will never see them again because they let trump use them. Lots and Lots of people have said this. Please put this in the paper. There is a God and those in power doing wrong hating on people will have a court date with God! There will be burning and gnashing of the teeth found in the book of Revelation.
User's recommendation: Great Washington Post paper.
ID
Pros
- Honest people with great information
Preferred solution
Let the company propose a solution
Problem with ny unemplyment
Actually was useless, as whoever answered the phone seemed totally uninterested, guess since they have jobs and want their faces seen covering the election, the journalists forgot that they should be covering other aspects of news. Not that I received a call back from senator Schumers aids, governor Cuomo aids, speaker of the house Pelosi's aids either. As the saying goes the two oldest professions... politics and prostitution. Who works harder, I will leave that to public opinion
User's recommendation: Poor.
ID
Pros
- Good articles
Cons
- Uniterested
Preferred solution
Be journalists
I can't access my subscription on my iPad
No access on my iPad Im stuck on the sign in page. The system doesnt recognize my account. When I called I got a busy signal
ID
Product
The Washington Post Subscription
Preferred solution
Deliver product or service ordered
Article by Jennifer Rubin
Idiotic article, come on...defund Walter Reed. Your paper and writers have gone overboard with TDS. Never will I read the Post again unless you get some common sense reporters and report news instead of staff opinions. No wonder the American public does not trust the media. I'll watch national news for a retraction. Thank you for your time. A Very Concerned Citizen.
User's recommendation: Do not read or pay any attition to WA Post articles.
ID
Location
Prineville, Oregon
Did not receive paper today October 4,2020
We just moved in yesterday and I just started the Wash Post starting today but did not receive the Sunday paper. However last Sunday a paper was delivered here before we moved in. My neighbor gave it to us today. I would like not to be charged for the Sept 27 paper and for todays paper that did not come. Therefore my subscription should start next Sunday, Oct 11. Can you confirm?
ID
Product
The Washington Post Subscription
Preferred solution
Full refund
No paper
Paper has not come for 5 days. I complained and it did not come again today
ID
Location
Annandale, Virginia
Service
The Washington Post Delivery Service
Can't log in to e subsciption
My app couldn't recognize that I was a subscriber, then it assured me that it did, but couldn't connect properly--just flashed in a spastic way. I tried a few things. Finally, something worked. Nothing i did, I'm sure it was WP that fixed it, tho i wasn't aware of actually connecting with anyone. Would have preferred if I had.I have no idea
ID
Location
Orlando, Florida
Product
The Washington Post Subscription
To thank your representative I reached by phone
I called the Post all excited because I had lost my webpage to access your Live interview with HR McMaster, and it was about to begin. I should have been more polite with your representative: I thought she was not understanding my problem. She was. She did. And she got me to the interview online just in time. And now I know how to access the events I sign up for thru my W.P. account. I just wish I could let her know how much I APPRECIATE her calm and thorough help.
ID
Service
The Washington Post Customer Care
Missing tv guide
for the second time in maybe 6 weeks, I did not get the TV section for which I pay extra. Last time I called too early and then too late and had to buy a newspaper at the grocery store to get it. This time I called. Honestly don't apologize with a canned script, just tell me how you are going to fix it.
ID
Location
Gaithersburg, Maryland
Product
The Washington Post Newspaper
Cancel digital subscription
Have not yet received my refund check for canceling. Please reply.
ID
Location
Boca Raton, Florida
Missed delivery
The wrong paper was delivered. We are paying for the Washington Post and we got the Fredericksburg Freelance Star by mistake.
User's recommendation: Please have the delivery person to check to ensure they are delivering the correct paper. We received the wrong paper. We got the Freelance Star and not the Washington Post.
ID
Loss
$3
Preferred solution
Full refund
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Verified ReviewerAndroid App
On my Samsung Note 8 smartphone the widget stopped loading, so I removed it from the page then reapplied it. However instead of defaulting with Top Stories it loaded a configure page that contained all the news sections except Top Stories. This forced me to choose one sub category. I can't figure out how to configure the widget to show Top Stories on load.
ID
Preferred solution
Let the company propose a solution
Customer Service
This is a Washington paper based in Washington DC. Why when you call the area code 202 (for Washington) to get customer support, do you get someone in the PHILIPPINES???? I think it's disgraceful that the paper is not hiring people locally here in the United States!!!!!!!! In addition, the connection is very bad with a lot of static, so trying to accomplish anything takes a longer period of time and is extremely frustrating!! The lady kept trying to add my new credit card unsuccessfully 3 times!!! I could not find any local phone number online!! WHY IS THIS????
User's recommendation: Don't support the Washington Post for hiring outside the U.S.!!!!
ID
Preferred solution
Let the company propose a solution
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