Unclaimed
The Washington Post
Reviews and Complaints
4.9K
CLAIMED LOSSES
269
TOTAL REVIEWS
22.7K
PAGE VIEWS
2
ISSUES RESOLVED
The Washington Post Reviews
New Reviewer
Call center drop call repeatedly. Password resend was not received
Password rejected in Apple news but not in app. Password reset was not received after several requests. Help please.
User's recommendation: Don’t subscribe.
ID
Cons
- In lock step with the deep state and the wef
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTerrible Sunday delivery
Papers were late again this Sun. Apparently tho, all the people in my community who get the Sunday Post received their paper except me. My next-door neighbor got hers (late as usual on Sun.), but I never did! I stopped my DAILY delivery, not because of the carrier) but because of the negative news in the front & metro sections which I no longer read. I want the cost of this past Sunday's paper, 4-17, deducted from my bill.
User's recommendation: Don't bother to subscribe to the Sun. paper if you live in the Signature Club at Greenview community in New Market, MD.
ID
Location
New Market, Maryland
Pros
- No pros
Cons
- Poor customers service-problem is not being solved
- Problem is not being solved
Preferred solution
A new delivery person who delivers the paper on time, not when he or she feels like it!
New Reviewer
Subscription issues/cancellation
Just canceled my subscription to the WP. I read the paper on my Apple iPhone. The article headlines are too small. I have 20-20 vision however, I have to squint & put my phone up to my eyes to resd/see the headline. The type font is too small to easily read the...
View full review
ID
Location
Santa Barbara, California
Cons
- Unreadable format
- Unable to read
Preferred solution
Notification of format changes are made so I can re-subscribe. Your format is not easy. Take a good look at the New York Times and see their entire layout. It’s easy to navigate. I love the Post however
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThe PISSED text in reason. That is the rudest nasty way to a complaint about service. After over 40 years of buying the paper I've never seen the Post stoop so low.
All I call about was no paper and have to fill out that question. Go back to giving service not being rude. Automation is not always a good thing.
ID
Preferred solution
Respect to your regular customers. Not insinuating that someone is Pissed! I was not until that popped up
Missed delivery
No papered delivered. Unable to contact WP circulation employee. Everything now automated. Was informed via website that missed delivery cannot be addressed after 10 am. Love that human touch Mr. Bezos.
User's recommendation: Consider the NYTimes, as an alternative.
ID
Location
Crofton, Maryland
Missed newspaper
The paper eventually showed up. First time in many years this happened. I simply wanted to report it, but your system is so convoluted I gave up.
ID
Location
Vienna, Virginia
Preferred solution
Fix you r system so people can call and talk to a person, instead of some automaton.
New Reviewer
Help with password. You are not accepting my updated password
I need to speak to a customer service rep. I have just renewed my subscription and cannot access it. I have created a new password and it is not recognized. I am annoyed and very disappointed in the customer service
ID
Location
Santa Barbara, California
Information
I called to find out what Washington Post cost me. She answered my question in a polite and knowledgeable way.
User's recommendation: You can always call for information.
ID
Location
Sonoma, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHorrible service
Is Bob Woodward on vacation ?? Maybe thats why there hasnt been any reporting on the break ins and spying that happened to President Trump. Ill wait.
User's recommendation: Drop THE POST.
ID
Location
Seneca, South Carolina
Cons
- In lock step with the deep state and the wef
Preferred solution
Apology
New Reviewer
Digital subscription not coming
I've been charged $15.00/month for ? years and am not getting my subscription, nor email to let me know the connection for the 2nd person who can view the newspaper. Just called what I thought was Washington Post Customer Service, put on indefinite hold, and then tried to chat online. Sent to PayPal to be charged $47??????????? Below is my receipt for my monthly charge.
ID
Location
Richland, Michigan
Loss
$180
Preferred solution
Let the company propose a solution
New Reviewer
Enjoyed my subscription and quality of journalism
A serious health issue in my family occurred and family is pitching in so any money saved helps a lot. God willing when this situation is over, I would like to reinstate my subscription.
ID
Location
Mexico City, Mexico
Update Subscription Charges Issues
WP followed up with me the same day I submitted complaint. Complaint regarding additional charges resolved.
User's recommendation: Followup on problems until resolved.
ID
Location
Virginia Beach, Virginia
Paper not delivered
Paper was delivered within a couple of hours. I also called the WAPO to report it. She told me carrier was sick and a sub was delivering. Thank you!
User's recommendation: Call earlier rather than later for Redelivery.
ID
Location
Charlottesville, Virginia
Wanted to get online service
Your representative did an excellent job explaining and then working with me to get the washington post online. Please keep live people to assist your customers.
User's recommendation: This service is excellent.
ID
Location
Fort Myers, Florida
New Reviewer
Deduction from bank account
On January 13, 2022 $150 was deducted from by bank account by Washington Pist. I do not know why plus if it were for a year of digital newspaper I do not want this. The TWO number is SUB 8347****. Please help
ID
Pros
- Paper content very good
Cons
- Unable to read
Loss
$150
Preferred solution
Full refund
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel
The Washington Post